Frequently Asked Questions
Q: Do you ship to the United States?
A: Yes, we do! You may incur customs fees on your order, but there is no duty because of NAFTA.
Q: Do you ship internationally?
A: Yes, we do too! Contact us prior to ordering for orders outside of North America for the correct shipping rates. If you are in Europe, Asia or even South America, the duties charged will vary and you will be responsible for all duties, taxes and customs fees.
Q: Do you sell water pre-filters when refilling a hot tub?
A: Yes, you can find the water pre-filter here.
Q: What do I need to replace a hot tub pump?
A: See our hot tub pump replacement guide.
Q: Do you have filters for my spa type?
A: We stock filters for most spa types. Contact us with questions or see our Master Deluxe filter line.
Q: What kind of hot tub parts do you have?
A: The Hot Tub Superstore ships thousands of spa parts including pumps and pump parts, filters, plumbing parts and jets, hot tub accessories, spa packs and controllers. Whatever you need for your hot tub, we can ship it or help you find it. Whenever you need hot tub parts in Canada, browse our site, enter the item you need in our search box or contact us for additional assistance.