Product Return Product must be returned within 30 days. The Hot Tub Superstore will not be held responsible for product returns that have been damaged in shipping. You will be notified immediately if a shipment is received damaged, and you must make a claim directly with the shipping company. The Hot Tub Superstore reserves the right to limit the quantity of items that may be returned.
Process: Contact the Hot Tube Superstore for a Return Authorization Number (RA#). The Hot Tub Superstore will fax or e-mail the RA# on an Authorization to Return Goods form.You must complete the form, including as much detail about the problem as possible, and e-mail or fax it back to the Hot Tub Superstore.You must properly package the product to be returned and clearly indicate the RA# in large print on the outside of the parcel and on the packing slip. Collect shipments will not be accepted.
Unwanted/Unused Product: For product ordered in error, or no longer required, the return of the product will be accepted under the following conditions:-Product is subject to a 25% re-stocking fee, deducted from your refund-Product must be in it’s original packaging and suitable for resale as determined by the Hot Tub Superstore. Damaged, soiled or otherwise marked product and/or packaging, or product that has been installed, will be returned at the sender’s expense.-Special order product may not be returned under any circumstance.-Product must be returned within 30 days.
Product Shipped in Error: Should the wrong product be shipped to you in error, contact the Hot Tub Superstore immediately upon receipt and a RA# will be issued per the Product Return Procedure. We pay for the shipping via normal standard courier ground service.