Tel: (800) 519-7695

Shipping  Policy

We strive to ship orders as quick as possible after receiving your order.

Order over *$200?  Then your shipping is FREE!

All items will be shipped standard courier ground service (typically next day delivery) . Should you require guaranteed next day service, specify a particular courier company, or request any shipment method other than the standard courier ground service offered by The Hot Tub SuperStore , additional charges will apply.

The Hot Tub SuperStore does not ship COD and does not ship to Post Office Boxes. Please provide a street address for shipping.

Fixed rate shipping costs within Canada subject to change, final shipping cost appears at checkout:

• 0-1 lbs. $14.97
• 1-2 lbs. 17.97
• 2-5 lbs. $21.97
• 5-10 lbs. $24.97
• 10-20lbs. $28.00
• 20-40lbs. $34.00
• 40-500lbs $39.00

Local Pickup:
Email will be sent when the order is ready for pickup for customers in the GTA that have selected local pickup from our Mississauga warehouse.

Product Return Process:

1. Customer contacts The Hot Tub SuperStore for a Return Authorization Number (RA#)

2. The Hot Tub SuperStore  will fax or e‐mail the RA# on an Authorization to Return Goods form

3. Customer completes Authorization to Return Goods form, including as much detail about the problem as possible and whether a Warranty Inspection and/or Repair Estimate are required, and faxes or e‐mails it back to The Hot Tub SuperStore 

4. Customer properly packages product to be returned and clearly indicates the RA# in LARGE print on the outside of the parcel and on the packing slip.

5. A copy of the original The Hot Tub SuperStore invoice must accompany each product return

IMPORTANT

• Product must be returned within 30 days.
• Return product will not be accepted without an RA#
• The Hot Tub SuperStore  will not be held responsible for product returns that have been damaged in shipping. You will be notified immediately if a shipment is received damaged, and you must make a claim directly with the shipping company
• Collect shipments will not be accepted
• The Hot Tub SuperStore  reserves the right to limit the quantity of items that may be returned

UNWANTED/UNUSED PRODUCT

For product ordered in error, or no longer required.

Acceptance of Unwanted/Unused product is subject to the following conditions:

1. Product that has been accepted for return will be subject to a 25% restocking fee charged to the returnee.

2. Product must be in it’s original packaging and suitable for resale as determined by The Hot Tub SuperStore. Damaged, soiled or otherwise marked product and/or packaging, or product that has been installed ,will be returned at the sender’s expense.

3. Special order product may not be returned under any circumstance

4. Product must be returned within 45 days of purchase

If the product intended for return to The Hot Tub SuperStore meets these conditions, then follow the instructions above under Product Return Process

PRODUCT  SHIPPED IN ERROR

Should incorrect product be shipped in error, contact The Hot Tub SuperStore immediately upon receipt and an RA# will be issued according to the Product Return Procedure.

* Free shipping on orders over $200 before tax.