Customer Reviews of The Hot Tub Superstore Canada

I just wanted to say that the pump got here fine and I installed it and the videos were also helpful.
Thanks for all your help.
Steve D.

Thank you Scott for your quick response. As a first time purchaser from your site it's greatly appreciated.

First, I would to thank you for the insight on this pump. You have provided technical knowledge and information that I did not expect - Kudos to you
So often  - support in sales tends to be insufficient  - you have gone beyond expectations - thanks!
I have put my order in today - next Monday with the temperature hitting +10 would be a great day to replace the pump - can the order be rushed - I know you have a 3-5 business day delivery
I will be recommending your company to my friends who own hot tubs
All the Best
George S.

Thank you Scott for your assistance. Spoke to Scott and I was impressed with both his knowledge and willingness to help me make the right choices. Very prompt in returning calls and patience in answer questions from a individual who is "just dangerous enough and knowledgeable enough to do-it-myself.
I will be a return customer.


Once again you got it perfect!! Thanks, we are back to enjoying our hot tub and are so grateful your business exists!! Thank you for being open on Sunday as well. It's usually the day when these things break down.

We know the pump will need replacing in a few years. Sure hope you will still be here to take our call.

Received filters today!
Fast shipping and great service
Thanks !!

wow. that was fast, got my order today. will use you again

You said my parts would be in by Friday and you delivered. My hot tub is back and running and I would like to Thank You so much!

Thanks for this, Scott.  I may have fixed my problem now that I have been able to remove my heater.  As I said before, we had the broken coupling glued and it lasted a year (and would have lasted more had I not bumped it when I installed the new pump).  I will try to re-install the existing heater to see if it will hold/work, failing which I now know that I can get the heater from you.

You have been most helpful and if you need a testimonial, I am very happy to provide one.



Got the spa pack on Thursday and installed it right away.  All works great and the wife and I were in 104 degree luxury several times on the weekend.


Thank you Very Much,   Part was delivered today, which means I will be able to host my Backyard Party this weekend.
You guys are great to deal with.  Thanks again.
Michael R.

I got it figured out all is well Thank You for your patience with me I will be making you my number one store for supplies 
Thank you again

Just to let you know that I received the topside control last Friday and everything works well now.
I will definitely turn to you for any future spa needs.
Thank You

Got my control, plugged it in, works like a charm. Thanks for your quick service and delivery. I'm

Just wanted to say that I was at the cottage for the long weekend in August and got to see the new
hot tub cover.
It fits like a glove and is probably about a quarter of the weight of the old one.
My husband was shocked to see that it was the company he used to deal with when he did pools.
I am looking for filters for my hot tub and wondered if you stock them and what the charge is for
shipping them.
I also need to know exactly what you need to know to order them. I know it is a Galboa hot tub and
there are two filters that fit on top of each other.

I just wanted to thank you for your prompt and helpful service regarding the jet pump I just ordered for my hot tub. I emailed for information on Thurs., ordered on Fri. afternoon, you shipped Monday and it arrived here yesterday afternoon.

I will always go back to you guys for my hot tub parts.

Don D.

CanPar came by with a little box for me just after lunch. 
Thank you!  As the temperatures continue to plummet this afternoon (and it looks like we’re into the sub-freezing zone for the next several days, including some very cold nights), it was great to get things repaired and properly operational again today.  I use my spa year-round, and have never gone through the process of winterizing one.  I certainly wasn’t looking forward to *having* to deal with that simply because I couldn’t get the part that I needed (I tried a number of sources before Google led me to you).


Hi S.K. -  Took pump out of box- seems to be ok so far. I'll need to  wire-up and rotate the OUT port 90 degrees, then attempt to fit the pump in position.  

 Hoping to have full success, then write a good review on your /THTS services. So far we are very pleased with the short turn over on order and delivery-- 5star-excellent.

Cheers V.S.

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